Returns & Exchanges
At 100% PURE, we want you to love your organic beauty products, which is why we offer a 45-day window for returns or exchanges on items purchased directly from our site. If a formula isn't the right fit for your skin, we are committed to making it right.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid USPS return shipping label and print it directly from your browser.
Pack Your Items
Securely package the products in their original box or any sturdy mailer, ensuring the caps are tightened to prevent leaking during transit.
Ship and Refund
Drop your package at any USPS location; once received at our warehouse, your refund or store credit will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing